Processing Time

Orders are processed within 3–5 business days, excluding weekends and holidays. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Processing time is separate from the carrier’s delivery time.

Shipping Destinations

Gemarie currently ships within the United States.

Shipping Rates

A flat shipping rate of $6.95 applies to orders under $75.

Enjoy free shipping on orders of $75 or more after discounts and before taxes.

Tracking Your Order

Tracking information will be emailed to the address provided during checkout. Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation.

Shipping Delays

Delivery estimates are provided by the shipping carrier and are not guaranteed. Delays may occur because of weather, holidays, high shipping volume, or other circumstances outside Gemarie’s control.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before submitting your order. If you notice an error, contact Gemarie as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned to Gemarie because the customer provided an incorrect or incomplete address, Gemarie will contact the customer using the email address associated with the order. The customer will have seven calendar days to request reshipment and provide a corrected address. The customer must pay the new shipping charge before the order is shipped again.

If the customer declines reshipment or does not respond within seven calendar days, Gemarie will issue a refund for the merchandise and applicable sales tax, less the original shipping charge and any return-to-sender fee charged to Gemarie.

For orders that originally qualified for free shipping, the actual original shipping cost paid by Gemarie may be deducted from the refund. Any deductions will be limited to the amount otherwise eligible for refund; the customer will not owe an additional balance.

No shipping costs or fees will be deducted when the package was addressed incorrectly because of an error made by Gemarie.

Lost or Missing Packages

If tracking shows that your package is still in transit beyond the expected delivery date, please contact Gemarie so we can help you review the tracking information and determine the next steps.

If tracking shows the package as delivered but you cannot locate it, please check around the delivery area, ask members of your household or neighbors, and contact the shipping carrier. Gemarie is not responsible for packages that are lost or stolen after the carrier confirms delivery, but we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact Gemarie within 3 days of delivery. Include your order number and clear photographs of the packaging and damaged item so we can evaluate the issue and assist you.

Questions

If you have questions about your shipment, please reach out through our Contact page or email us at gemarie.info@gmail.com and include your order number.