All Sales Final

At Gemarie, each piece is carefully selected and described as accurately as possible. Many of our items are pre-owned, vintage, estate, or one-of-a-kind treasures and may show signs of age, wear, or use that are consistent with their history. Due to the unique nature of our inventory, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Item Condition

Please review all photographs, descriptions, measurements, and condition details before making a purchase. We make every effort to accurately represent each item and disclose any notable flaws, wear, or imperfections.

Vintage and pre-owned items are not expected to be in new condition and may show signs of age that contribute to their character and charm.

Damaged or Incorrect Items

If your order arrives damaged during shipping or you receive the wrong item, please contact us within 3 days of delivery at gemarie.info@gmail.com.

To assist with your claim, please include:

• Your order number
• Clear photographs of the item
• Photographs of the packaging and shipping label

Each case will be reviewed individually, and if approved, an appropriate resolution will be provided.

Shipping Costs

Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your returned item, we will send you an email confirming that your return has been received. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within several business days. Processing times may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as processing times can vary before a refund appears in your account.

If you have completed these steps and still have not received your refund, please contact us at gemarie.info@gmail.com, and we will be happy to assist you.

Contact Us

If you have any questions before purchasing, please contact us or send us an email to gemarie.info@gmail.com. We are happy to provide additional information, measurements, or photographs whenever possible.