Are your items new or pre-owned?

Gemarie specializes in carefully curated jewelry and accessories. Unless otherwise stated in the product description, our vintage and antique pieces are considered pre-owned/used. These treasures have lived previous lives and may show normal signs of age, wear, or use that add to their unique character.

Will my vintage item look brand new?

No. Vintage and pre-owned items are not expected to be in brand-new condition. We do our best to photograph and describe each item accurately, including any noticeable flaws or wear.

Are the measurements exact?

Measurements and weights are approximate and may vary slightly due to the measuring method or the unique shape of each item.

How do I know if an item will fit me?

Please review all measurements provided in the listing before purchasing. If you need additional measurements or photos, we’re happy to help.

Can I ask questions before purchasing?

Absolutely! We encourage you to contact us before purchasing if you have any questions about an item’s condition, size, authenticity, materials, or anything else. We want you to shop with confidence.

Do you authenticate your jewelry?

We carefully inspect and research our items to the best of our ability. When known, we identify designer marks, hallmarks, and materials. If an item has been professionally authenticated or tested, it will be noted in the listing.

What materials are your items made from?

Materials vary by piece and may include sterling silver, gold, gold-filled, gold-plated metals, stainless steel, natural gemstones, crystal, glass, enamel, or costume jewelry materials. Please refer to each product description for specific details.

How quickly do you ship?

Orders are typically processed within 3-5 business days after payment is received. Shipping times vary depending on the destination and shipping method selected at checkout.

Do you ship internationally?

We currently ship within the United States. International shipping may become available in the future.

How are items packaged?

Every order is packaged with care to help protect your purchase during transit.

What is your return policy?

What is your return policy?

Due to the unique nature of vintage and pre-owned merchandise, all vintage and pre-owned sales are final and are not eligible for returns or exchanges, unless an item arrives significantly different from its description.

If an item is listed as new, any applicable return policy will be stated in the product listing.

For complete details, including eligibility, exceptions, and the return process, please visit our Return Policy page.

What if my package arrives damaged?

Please contact us within 48 hours of delivery and include photographs of the item, packaging, and shipping label so we can assist you promptly.

What if my package is lost?

Once a package has been shipped, delivery is handled by the shipping carrier. If your package appears lost, please contact us at gemarie.info@gmail.com, and we’ll help you begin the carrier’s claims process if applicable.

Do you combine shipping?

When possible, multiple items purchased in the same order will be combined into one shipment.

Can I cancel my order?

Orders may only be canceled before they have been shipped. If you need to cancel your order, please contact us as soon as possible by email at gemarie.info@gmail.com with your order number, and we will do our best to process your request before it is dispatched.

Once an order has been shipped, it can no longer be canceled.

Refunds

Once we receive and inspect your returned item, we will send you an email confirming that your return has been received. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within several business days. Processing times may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as processing times can vary before a refund appears in your account.

If you have completed these steps and still have not received your refund, please contact us at gemarie.info@gmail.com and we will be happy to assist you.

How can I contact Gemarie?

If you have any questions before or after your purchase, please reach out through our Contact page or email us at gemarie.info@gmail.com. We’re always happy to help!